Refund & Return Policy – CTEX Stores
At CTEX Stores, customer satisfaction is important to us. If you receive an item that is defective, damaged, or incorrect, we’re here to help.
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be defective, damaged, or incorrect to qualify for a return.
- Items must be returned in their original condition, unused, and with all original packaging.
Return Process
- Customers are responsible for return shipping costs.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds
- Approved refunds will be processed to the original payment method.
- Refund processing typically takes 7–14 business days after the returned item has been received and inspected.
Exchanges
- If you received a defective or incorrect item and prefer an exchange instead of a refund, please contact us.
Non-Returnable Items
- There are no non-returnable items. All products are eligible as long as they meet the return conditions above.
Contact
For return requests or questions, please contact us at:
info@ctexstores.com